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Frequently Asked Questions

Online Dating Frequently Asked Questions
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Photo Questions
How do I add or remove a photo?
To add or remove your photos, click the "My Account" button at the top, then click "Manage Photos" on the left.

From there you can manage your photos and change which is shown as your primary photo.
How do I change my primary photo?
To set your profile's default or primary photo, click the "My Account" button at the top, then "Manage Photos" on the left.

Under the column marked "Primary", click the "No" link for the photo you wish to use as your primary photo. You will be asked to confirm the change. Once you have confirmed the change, the "No" should change to a "Yes" and that photo will be used as your new primary photo.
What kind of photo can I put in my profile?
While posting a photo is certainly better than not posting one at all, the first thing most people look at and want to see, is a photo. Photos are the most important part of your profile and that is why we have specific guidelines we ask everyone to follow so you can get as many responses as possible.

Other dating sites don't care how you present yourself to a potential match, but we do. You'll never get a second chance to make a first impression.

We have listed below some useful tips you should consider in selecting a photo for your profile.

1. Posting two photos (a head shot and a full body shot) is the best way to let people know what you really look like. You can alternatively use one photo if it clearly shows both your face and body.

2. Be sure to smile. Photos with a nice smile are warm and friendly.

3. Your features should be clear and easy to see. Photos of you in the distance are not good and will be rejected.

4. Make sure you do not post blurry or hazy photos. Cell phones with cameras and some low-end webcams do not take clear photos in most cases. Avoid using them.

5. Do not use photos where you're posing with babies, children, even if you are trying to say that your children are important to you or that you love kids.

6. Try not to use overly suggestive photos. it can give people the wrong idea about who you are or what you are looking for.

7. Do not use photos where you are wearing sunglasses or where your eyes or other parts of your face are obscured.

8. Do not use a photo where you are making a goofy face or striking a silly pose. Your online photo is the only way that potential matches can initially see if they are attracted to you, so show them what you actually look like.

9. Do not use photos where you appear with another person or people, or have obviously cut another person out of the picture.

10. Do not use photos where part of your head or part of your face is cut off.

11. While a photo from five years ago or twenty pounds ago may initially get you more contacts, when your date sees that you do not look the way you presented yourself online, they will feel misled and there will generally not be a second date. Posting a current photo of yourself, regardless of how you feel you look, will ultimately get you better results in the long run.

Photos that do not follow these guidelines may get rejected.
What if my photo gets rejected?
If your photo was rejected, its probably because it did not follow our guidelines. If you feel your photo shouldn't of been rejected, you may upload it as a private photo. You may have up to three(3) private photos in your profile.

We have listed below some useful tips you should consider in selecting a photo for your profile.

1. Posting two photos (a head shot and a full body shot) is the best way to let people know what you really look like. You can alternatively use one photo if it clearly shows both your face and body.

2. Be sure to smile. Photos with a nice smile are warm and friendly.

3. Your features should be clear and easy to see. Photos of you in the distance are not good and will be rejected.

4. Make sure you do not post blurry or hazy photos. Cell phones with cameras and some low-end webcams do not take clear photos in most cases. Avoid using them.

5. Do not use photos where you're posing with babies, children, even if you are trying to say that your children are important to you or that you love kids.

6. Try not to use overly suggestive photos. it can give people the wrong idea about who you are or what you are looking for.

7. Do not use photos where you are wearing sunglasses or where your eyes or other parts of your face are obscured.

8. Do not use a photo where you are making a goofy face or striking a silly pose. Your online photo is the only way that potential matches can initially see if they are attracted to you, so show them what you actually look like.

9. Do not use photos where you appear with another person or people, or have obviously cut another person out of the picture.

10. Do not use photos where part of your head or part of your face is cut off.

11. While a photo from five years ago or twenty pounds ago may initially get you more contacts, when your date sees that you do not look the way you presented yourself online, they will feel misled and there will generally not be a second date. Posting a current photo of yourself, regardless of how you feel you look, will ultimately get you better results in the long run.
How do I add or remove a private photo?
To add or remove a private photo, click the "My Account" button at the top, then click "Private Photos" on the left.

You may have up to three(3) private photos.
May I mail you a photo to put in my profile?
Sure! If you don't have one on your computer, please mail your photo in. We will scan the photo and upload it for you free of charge.

Our mailing address is:

LifeAccess.com, Inc.
Photo Department
77 Accord Park Drive, Unit C-2
Norwell, MA 02061

Please remember to put your user name on the back of each photo so we know what profile to post it to.

If you wish to have your photo returned, please include a Self Addressed Stamped Envelope.
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